Is this product being actively developed or not?

We created the service about 3 years ago and been actively working on it ever since. We have a popular WordPress plugin installed on over 50K websites that we actively maintain and update. Like every other week lately :-)
As for support, please visit
https://wordpress.org/support/plugin/shortpixel-image-optimiser/reviews/
and you'll see for yourself what others have to say about ShortPixel team :-)

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